Bayer Business Services GmbH, Leverkusen (Germany)
Bayer Business Services (BBS) provides services for IT, and process outsourcing for all the divisions of Bayer AG and for additional customers in the chemical and pharmaceutical industry. Bayer’s work with VMS includes BBS-internal projects used to attain a critical analysis and optimization of its own performance. At the same time, together with BBS’s customers, benchmarks for evaluating services, costs, and quality are carried out, which also serve the purpose of justifying the overall IT strategy.
Benchmarks of the worldwide IT landscape of the Bayer divisions are a part of that, as is the analysis of consolidation potential. In the operative area, VMS supports Bayer Business Services with monthly SLA reporting using benchmark data: with continuous best performance as the goal.
“VMS provided us with important information on how to consolidate the regional systems, which is to be done in 2010. In addition, we were able to obtain suggestions for some quick wins, which are measures that optimize the performance of the existing systems over the short term. A lot of our own conclusions were confirmed by VMS. What made working with VMS so valuable was the fact that VMS was ready to communicate with us in a completely open manner. By being able to view our situation from the outside, we were able to gain new insights.”
Uwe Schenk, Head of Application Services, Bayer Business Services GmbH