DAK - Unternehmen Leben, Hamburg (Germany)
DAK - Unternehmen Leben (“Operation Life”) is the second largest public health insurance provider in Germany. DAK has over 800 business locations and 14,000 employees in Germany.
The DAK IT subsidiary runs an SAP landscape for approximately 1,000 DAK users, with a core focus in the areas of SAP “Classic”, Human Capital Management, and E-Recruiting. DAK is expanding its own IT service provider, BITMARCK, on the basis of that and additional services, for the health insurance industry. In order to support this change, VMS analyzed the SAP costs and performance structure, using benchmarks.
The VMS Report showed an optimization potential in specific sub-areas of the SAP operating costs. Detailed strategic recommendations for action were also provided in the Report, along with measures for realizing that potential. Platform strategy, showing a service level in conformity with the market, the optimal set-up of service level agreements, as well as best practice approaches were the focus of attention for setting up an efficient IT Controlling strategy.
“Working with VMS was uncomplicated and very goal-directed, from the start. At the start of the project, the challenge was in determining the proportionate SAP system costs within the overall IT landscape. VMS helped us to define the usual cost categories and keys, and by doing that, showed concrete information on the current costs. Data processing in VMS’s database went well, and the measurements ran almost as an afterthought, and the SAP team achieved a minimally-intensive benchmark.
The VMS Report that was delivered provided us with precisely formulated and graphically prepared recommendations on availability, and that supported us in achieving an efficient system. The large number of SAP systems that VMS has measured clinched it for us for working with VMS, and they were only called on when they were really comparable with the benchmark. The ability to compare our system landscape with other corporate SAP users, without comparing apples with oranges, is for me the essential unique selling point for working with VMS.
VMS really helped us to achieve our goals. The project was able to deliver actionable and substantial results. I can really recommend VMS. We will also call on VMS in future in order to ensure the efficiency of our system operations.”
Curt Hellwig, Manager, SAP Workgroup - Standard Software , DAK - Unternehmen Leben