ThyssenKrupp AG, Düsseldorf (Germany)
With Group sales of EUR 51.7 billion in 2007/2008 and approximately 191,000 employees in more than 70 countries, ThyssenKrupp is one of the world’s biggest technology groups. Alongside product manufacturing, the company is increasingly concentrating on system solutions and innovative services in five industry areas: Steel, stainless steel, technologies, elevators, and services.
The CIO called on VMS as part of the company’s continuous optimization measures, and the goal was to take the operating costs of the company and use a TCO model to benchmark them against best practices.
VMS looked at costs, use, and quality, and analyzed the existing strengths and weaknesses at the company. As part of that, VMS carried out an analysis of the use behavior, performance, and expenses for service and support.
In a VMS Report, action recommendations for archiving were detailed from a financial point of view, as well as authorization costs and concepts, and including the adaptation of the SLA to market standards.
“Working with VMS went off without a hitch. VMS provided us with detailed and well-grounded information about the cost structure of our SAP production systems. We are working on increasing synergies at our IT service provider. We have achieved cost savings of 30 % to 50 % with the measures that we have already put in place.”
Otto Rüding, Central Information Management, ThyssenKrupp AG